Wow!!! Dell Really DOES Suck!!! don't believe me? Just do a google search for the words "Dell" and "Sucks." That many web sites can't be wrong. From www.ihatedell.net to the basic yet straight forward www.dellsucks.net. 1,530,000 for dell sucks. And that's an "about...1,530,000." And in only .24 seconds. I could have saved hours!!! only 2.4 seconds to find out that Dell sucks.
But thats not fair. I already knew that Dell support sucked. The few times I had to deal with them for other people. But I always hoped i would be able to buy a dell, receive it kind of on time, maybe a month or so late, and never have to deal with it's tech or customer support.
Wednesday, February 21, 2007
Subscribe to:
Post Comments (Atom)
13 comments:
Just got off the phone with Dell for the 5th time. They installed windows Vista incorrectly and now they are telling me it is my problem. I asked for the supervisor and he was worse than the tech. He said they are only hardware support and if I wanted software support I would have to call a different number. Funny thing is, when I called they asked if it was a software issue and stated yes. I have owned several Dell computers in the past. I think this will be my last Dell. They SUCK!!
Dell support is horrible. When you chat with a tech they are helping you AND someone else. I had a tech disconnect from my help session after 25 minutes and found out from the next tech - after it took me 20 more minutes to get help - that the original tech's shift was over. I contacted the supervisor and got the generic "you're important" crap. I'm buying a Mac next time and every time after that.
THEY HIRE TOWELHEADS WHO SPEAK ENGLISH WORSE THAN AMERICAN AIRLINE GATE AGENTS IN MIAMI!!!
A xbox 360 was purchased for me for christmas when i opened it on christmas and tried it the thing was defective now they wont replace it sayin its past the 21 days it wasnt even open in the 21 days i purhcased something from you and its defective just replace it. All i get is sir sry its past the 21 days we cant do anything about it. I said my money works doesnt it now why cant i get a working product WTF with these ppl
They suck my balls!!!
DELL by far is one of the WORST customer oriented companies around. I just wasted 2 hours of my life with people who have no business even talking about a computer let alone being service for them. With a dell SmartStep 100D if you get it second hand and want to reformat it..you might as well just throw it out. No drivers are on the websight, and they direct you to call them. Once your there WELCOME to DELL-HELL its worthless dont waste you time!
blog made while on hold for 5 hours with dell
http://dell-customer-support-sucks.blogspot.com/
Ten reasons why you should never buy DELL
1. You pick up the phone or go online and think you have found a nice product. You buy it.
2. This was a mistake, the product actually does not work in some aspect and you...
3. Pick up the phone or go online to have it replaced or to send it back...
4. Noone cares and you try and try again for weeks, months or in some cases years...
5. When you finally get an answer this may be sent to you "Limitation of Liability. ALL MATERIALS PROVIDED AT THIS WEBSITE AND CONCERNING THIS PROMOTION ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT." and now the salesperson (that was very nice when you were buying) tells you to expect.....nothing. They also tell you that you cannot expect the device to be fit for any particular purpose (like say working as it should and yeah, starting) without a written agreement with DELL.
6. Now you break out in sweat and call the support to tell them all about your non-functioning hardware (which was broken or malfunctioning when you reiceived it) and they......
7. Send you emails. You answer the e-mails with the information they want (again and again and again and again....you get the point, right?) They confirm there is a problem but besides the e-mails they do.....nothing.
8. Five months have passed and you are still sending and receiving e-mails from the support and it is pretty clear to you that they will not be able to fix the problem, so you decide to try to send the hardware back again (are you stupid btw?) and....
9. The support suddenly answers that your product is actually working (without ever fixing it or replacing anything, it is truly a miracle) Based on that the customerservice tell you that you will not get it replaced. You then contact a manager only to get the answer that 1. They will not repair it because it is not broken. They can however not guarantee that it works 2. they will not take it back and 3. they will not replace it with a working one...
10. You sit there with your piece of crap equipment that never worked and may think to yourself you are in Twilight Zone. No, if only. You are in DELLHELL.
And it has just begun.....
www.dellhell.eu
I told the tech. support person that less than a week before we purchased an XPS 1640 "LAPTOP" and I was not with it at the time it was with my daughter so I could not give them the 'tag' number he wanted I just needed some advice as it was making a horrible sound from the right hand speaker every now and again and wanted to know it he thought it was a hardware fault or a driver issue for him to ask me to look behind the "TOWER" unit for this 'tag' number?!?! Which parts of it’s a laptop and I'm not with it at present did they not understand then I needed him to confirm he had said 'tower' for them to hang up!!! Tried again to also complain BUT just got wound up and gave up!!! WHY O WHY DID WE BUY DELL AGAIN??? Had problems with an order about 4yrs ago, thought it was safe to go back in the water, BUT "No" it’s not!!!
I got an XPS 360i gaming desktop last month, unfortunately.
Talk about a company full of bologna. I wouldn't get another Dell if it were free.
On the very first boot up this thing was getting a blue screen of death - I didn't think those even existed after XP service pack 2.
Now to even get a driver I have to talk to peeps who don't speak English. Fucking idiots
I am on dell chat right now. My LCD backlight is broken, but all these people want to do is dellconnect to troubleshoot, reinstall drivers, etc.
i'm computer literate so i don't need support most of the time, but the one time i did (driver errors), they failed royally. first they transferred me to a fax number and i got to listen to fax noises until i realized the mistake and hung up. when i called back, they told me they could definitely help me and then when they couldn't figure out the problem, they told me they blamed it on the software (even though the error comes from the dell bios).
if you rely on customer support, stay away from dell.
I am amazed that you guys even got through to a person. I just two Inspiron 546 systems. I tried to get support and automated system asks for the all numeric service tag. Unfortunately for me my service tags are alphnumeric. I guess no one has told their techs OR automated system that do not accept my service tags. Its a shame really, because I like some of their desktops and mini laptops.
Post a Comment