Wow!!! Dell Really DOES Suck!!!

Wow!!! Dell Really DOES Suck!!! don't believe me? Just do a google search for the words "Dell" and "Sucks." That many web sites can't be wrong. From www.ihatedell.net to the basic yet straight forward www.dellsucks.net. 1,530,000 for dell sucks. And that's an "about...1,530,000." And in only .24 seconds. I could have saved hours!!! only 2.4 seconds to find out that Dell sucks.
But thats not fair. I already knew that Dell support sucked. The few times I had to deal with them for other people. But I always hoped i would be able to buy a dell, receive it kind of on time, maybe a month or so late, and never have to deal with it's tech or customer support.

Finding Information from Dell.com

I have just wasted the last couple hours trying to discover just what the warranties I purchased actually covered. After another hour on hold, I gave up and continued unsuccessfully to search the website. After sifting through all the offers to upgrade or extend my warranties and service plans I came up with...Nothing.
I did get a chance to read the accidental breakage service plan though. Its a good read...When I was done, I realized, as I should have expected, they promise you nothing. You can't sue them in court if they don't fix the computer. You waive any and all damages arising from the broken computer or its broken promise to fix it. At most, you may be able to return your computer for a full refund. Though I'm not even sure about that. Oh, and after you go through all the expense of hiring an attorney, or take the time out to fight yourself, legal fees aren't even required. What a great business model!!!!

Another day in Dhell

How come it seems I can never get off the phone will Dell satisfied? Whether it's to inquire about a new product, or get help with my current one, I always feel that I have just spent the last few hours fighting the devil, and losing. Powerless. I just moved to a new state, and with that always comes a trip to the DMV. I actually had a pleasant experience. All I did was think of my last support call to Dell. Waiting in lines for hours, then being told I had been sent to the wrong line, then that I had the wrong form. And when I finally make it up there, told that they just changed the ID requirements. of course the closer you get to the window, the more clerks suddenly have to go eat lunch.
Please, if you have had a positive experience will Dell support or service, let me know. I'm happy to post it. I'm sure it won't take up too much room either.
If you are like me, and are tired of Dell, and want to rant about your experiences with it, please, go right ahead. Now that Michael is back, if its not too late to revive the dying monster, Dell won't go the way Acer did. Remember Acer? before they got bought out?
They also claim to have an "Award winning support page." What awards? how long ago? or are the awards strictly for graphic design? pretty colors?
Have you also noticed that they finally put a link to the escalations department on their home page? has it gotten that bad? I remember once spending two days on the phone trying to get someone to admit there was an escalations department, then anothe few hours getting a fax number to them. God forbid you are actually allowed to speak to someone!!!